FAQs

PAYMENT

Conveniently pay with your Visa, MasterCard, American Express, Discover or PayPal account. Magic fairy dust sprinkled onto each and every order by Read Between The Lines staff is life-changing (yes!) and complimentary.

CURRENCY & SALES TAX

Prices are in U.S. dollars. By law, Texas residents are charged 8.25% sales tax (on order subtotal, without shipping).

CONTACT INFORMATION

We will contact you should there be a question regarding your order. Please ensure your email address and phone number are up-to-date as you checkout.

CUSTOM WORK

We do not do custom design or printing projects. We are delighted, however, to refer you to phenomenally gifted graphic designers and letterpress printers. They include Missing Q PressHaute PapierLadyfingers Letterpress and Lilco Letterpress. Each has a different and wonderful aesthetic, and will guide your project from "I have an idea" to printed perfection. Voila!

PROCESSING TIMES

We want to you receive your purchases fast, right and in wonderful condition. Orders received M-F by 1pm CST typically ship same-day, and are prepared with great TLC.

During peak/holiday times, orders ship within 1-3 business days of receipt of order.

RETURN POLICY

If, for any reason, you aren't over-the-moon happy with your order from Read Between The Lines, please contact us via email (hello@readbetweenthelines.com) within 7 days of receiving your purchase, so we can make it right - and right away!

Returns: Goods you wish to return must be received at our studio within 14 days of the day they were delivered to your address. Items returned must be unopened, in original packaging and sellable condition. Upon our receipt of any returned items, a full refund of your merchandise cost (not including shipping) will be issued to the form of payment used to make your purchase. 

GIFT SHIPPING

We love helping our customers with gifts, and will wrap your package and include a handwritten note at no charge! Please just send us an email (hello@readbetweenthelines.com) with the details, including exactly how the gift message should read.

Please also ensure the “ship to” address you provide at checkout has the correct gift recipient name and address. Note our packing slips do not contain pricing information.

Don't need gift wrapping, but want to include a gift message on the packing slip? Just include your message in the designated area at checkout, and we'll take it from there! 

U.S. SHIPPING

We promise to prepare, package and ship your order with great care for its journey to you from our studio in Dallas, Texas.

Orders are shipped via USPS and typically arrive within 3-5 business days from the date of shipment.

Need something faster? No problem. Please reach out via email or phone (hello@readbetweenthelines.com / 469.904.8034) so we may review options and costs with you for FedEx Express.

INTERNATIONAL SHIPPING

USPS is the most cost-effective carrier for international shipping from the U.S. Your package will be shipped by that means unless you request otherwise. Most international packages arrive via USPS within 10-14 business days of the shipment leaving our studio.

Unforeseen delays in customs may occur. These are outside of our control and can, unfortunately, delay delivery beyond the standard 10-14 business days timeline. Please allow for possible customs delays in your estimate of arrival date.

Be advised USPS provides tracking information only while the package is in the United States, as foreign countries do not scan USPS packages or update the USPS tracking system. Once your package leaves the U.S. en route to its international destination, tracking information for the balance of the package’s trek is not available from USPS.

If you would prefer expedited shipping and international tracking service via FedEx, please email or call us before placing your order so we may plan accordingly, and provide you a cost estimate for approval and payment: hello@readbetweenthelines.com / 469.904.8034. It’s our true pleasure to be of assistance in this manner.

We make every effort to ensure your order is carefully, protectively packaged and clearly marked for its destination. If an international package is lost or delayed in customs, Read Between The Lines® will not be held liable. 

Have questions not covered in this FAQ? Please send us a note: hello@readbetweenthelines.com or give us a ring: 469.904.8034 (Mon-Sat, 9a - 6pm, CST). Thanks!