Production and Fulfillment Specialist - Full-time
Legacy West | Plano, Texas

RBTL® Production Specialist possesses a true love for product creation, organization and bringing people joy! They excel at multi-tasking, work well as part of a team, have wonderful attention to detail and are passionate about our products and services.

What It’s All About

Assembling and packaging our products (including paper goods, apparel and more) with care. Does a pretty package on your doorstep make your day? Would a perfectly folded sweatshirt make you smile inside? Can a perfect gift wrap give you goose bumps? Right on!

Mixing and pouring candles and fragrance diffusers with accuracy and care (fragrance is both recipe and science! : )

Developing and testing new products

Communicating with current and potential vendors; requesting product samples

Ordering and maintaining supplies for production within allotted budgets

Ordering and maintaining inventory of store and studio supplies

Managing physical product inventory, rectifying discrepancies and communicating reorder needs to team

Overseeing organization of studio and off-site storage unit

Researching and implementing processes to increase efficiency, quality and profitability

Fulfilling retail and wholesale orders with a sense of urgency and great care, so that a customer’s order and unboxing experiences are always joyful

Communicating professionally and warmly with our clients via phone and email, typically in assisting with order follow-ups

Representing our company’s values in all interactions with our internal team, external clients and vendor partners

Supporting the sales floor team as needed by providing a warm and personal customer experience, sharing product knowledge and providing gift wrap services

Taking excellent care of our customers and your fellow Team members via respect, friendliness, thoughtful communication, presuming the best, showing empathy and encouragement

Straightening and restocking the sales floor throughout the day

Assisting with opening and closing procedures

What It Takes to be Successful (and have fun doing it!)

A happy, optimistic outlook on life and can-do spirit - your workspace is in the hub of our studio and is customer-facing, so your mindset, upbeat personality and kindness refresh and bless all of us!

Be comfortable working before the public (both your desk and the candle pouring table are in front of a large window that looks into the store - it’s imperative you feel joy in your work and are comfortable smiling at strangers young and old who may watch your work for a moment, fascinated by what you’re doing and creating, and in seeing a small business in action)

Creativity - a love for making things (and making them better/smarter)

A love for home fragrance (and fragrance in general)

A discerning taste and interest in developing new fragrances and stand-out, must-have products

Excellent communication skills - verbal (in-person, phone, Zoom) and written

A passion for detail and high quality (a healthy kind of OCD : )

A love for researching solutions, and reasonable comfort with presenting your ideas

Experience in brick-and-mortar retail customer service is preferred - you’ll be helping out on the sales floor from time to time (particularly during peak seasons), and serving customers with your incredible product knowledge and warm spirit must sound like a fun proposition

Online retail experience is a plus, however, not necessary

Ability to work a flexible schedule, including frequent weekends

Ability to stand for prolonged periods of time and effectively maneuver around our shop and studio; this may include repetitive bending, climbing, twisting and lifting of up to 50 pounds

Benefits

Medical (choice of HMO or PPO), dental and vision insurance - we pay 1/2 of premiums

Three weeks annual Paid Time Off (PTO) - b/c personal time is personal - and important! : )

Seven paid holidays - so make merry

Fab employee discount

Interested in learning more? Please email your cover letter and resume to: careers@readbetweenthelines.com. Be sure to include the position for which you are applying in the subject line of your email. We look forward to hearing from you!

Retail Sales Associate - Full-time
Legacy West | Plano, Texas

RBTL® Retail Sales Associates possess a true love for people and bringing them joy. They excel in sharing our story with customers and are passionate about our products and services.

Job Responsibilities

Take excellent care of our customers and your fellow Team members

Share product and maker information with customers as part of identifying their needs

Gift wrapping

Keep track of customer requests

Straighten and restock sales floor throughout the day

Assist with opening and closing procedures

Requirements

Happy, optimistic outlook on life and a can-do spirit

Passion for detail and quality

Minimum 2 years of experience in brick-and-mortar retail

Elevated-retail experience preferred

Existing client book preferred

Online retail experience is a plus, however, not necessary

Ability to work a flexible schedule, including frequent weekends and evenings

Excellent communication skills - verbal and written

Ability to stand for prolonged periods of time and effectively maneuver around our shop and studio; this may include repetitive bending, climbing, twisting and lifting of up to 30 pounds

Benefits

Medical (choice of HMO or PPO), dental and vision insurance - we pay 1/2 of premiums

Three weeks annual Paid Time Off (PTO) - b/c personal time is personal - and important! : )

Seven paid holidays - so make merry

Fab employee discount

Interested in learning more? Please email your cover letter and resume to: careers@readbetweenthelines.com. Be sure to include the position for which you are applying in the subject line of your email. We look forward to hearing from you!